Shipping & Returns
Return & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact. If seals appear to be tampered with or broken on receipt of your returned product, we will not be able to honor a refund.
Menstrual cups, menstrual pads and breast pads cannot be returned or exchanged due to change of heart or incorrect sizing as this poses a potential hygiene risk. Please ensure your take the time to carefully select the correct size before purchasing.
To complete your return, we require a receipt or proof of purchase.
All shipping charges are to be incurred by the customer for any refund or exchange.
Please do not send your purchase back to the manufacturer.
If you need to return a product, send us an email at @enara.com.au and send your item to:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at @enara.com.au.
Unfortunately, sale items cannot be refunded, only regular priced items may be refunded.
We will replace items if they are defective or damaged on receipt of your product. We will not exchange products due to general wear and tear or that have been damaged after the receipt of your product.
We will also honor exchanges due to change of heart as long as the product is unused and in the same condition that you received it. The product must also be in the original packaging and all seals intact. If seals appear to be tampered with or broken on receipt of your returned product, we will not be able to honor an exchange.
All shipping charges are to be incurred by the customer for any exchange.
If you need to make an exchange, send us an email at @enara.com.au and send your item to:
If the item was purchased by someone else and shipped directly to you as a gift, we’ll still require proof of purchase from the gift-giver. Once this is obtained, we can either refund to the gift-giver or organise an exchange directly with you, the recipient.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.